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Frequently Asked Questions
How can I pay?
We accept credit card payments or cash at the time of pick up.
When will my credit card be charged?
We take an authorization 24 to 48 hours prior to your trip to guarantee fund availability; it appears as a pending transaction. The card is charged after the trip is complete.
I want to pay cash — is credit card info still required?
Yes. We collect credit card information with every reservation to ensure the vehicle is booked and available for your trip.
How much should I tip the driver?
A 20% standard gratuity is added to every trip automatically.
Is a deposit required when booking?
Some services (for example hourly charters) require a non-refundable deposit charged at the time of reservation. See our terms & conditions for details.
What is your cancellation policy?
Cancellation policies depend on the type of service booked. Please reference our terms & conditions for the specific policy.
How early should I book?
We recommend booking as soon as possible to ensure the vehicle is available for your trip at your quoted price.
Are prices one-way or round trip?
The rates for point-to-point services are for one-way transfers.
What does the ‘First Available’ option mean?
Unless you request a specific vehicle, we dispatch the first available car (Sedan, SUV, or Stretch Limousine) that meets your size requirements. It is usually the least expensive option.
Can I choose a specific car?
Yes — you can book a specific car. Refer to our rates or call us at 773-466-0909.
My town isn’t listed. How much will it cost?
Fill out our quote form or give us a call and we will provide the rate for any location, as long as your trip starts or ends in Chicagoland.
Do you have child car seats?
Car seats are available upon request. Give us a call if you have more questions.
What happens if my flight is delayed? TEST
TEST We monitor every flight, so there is no need to inform us of a delay. If you rebooked or missed your flight, let us know as soon as possible to avoid a no-show charge.
I just landed — when do I contact you?
Contact dispatch within 45 minutes of a reported domestic arrival, or 90 minutes for international. If the time elapses without contact, the car may be dismissed and a no-show fee applied.
Can someone meet me at the airport?
Yes. Our meet & greet service (additional fee) has a representative waiting at arrivals holding a sign with your name. Request it during booking.